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The Primary Care Surge Response Service offers same day GP appointments for patients with an urgent primary care need. This is to alleviate winter pressures in practices and avoid patients having to attend A&E settings.
Who can book in to the service?
You can be booked into this service via your Hillingdon GP Practice, NHS 111 or through The Hillingdon Hospitals Foundation Trust Urgent Treatment Centre (UTC).
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Inclusion Criteria |
Exclusion Criteria |
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Patients registered with Hillingdon Practices – members of The Confederation |
Unregistered Patients or patients registered with non-member Practices of The Confederation (Church Road Surgery/West London Medical Centre) |
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Patients above the age of 2 years old |
Walk-in Patients |
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Chest Infection |
COVID Patients for face to face |
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Sinusitis |
Under 2 year olds |
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Migraine/ Headaches |
Injuries |
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Exacerbation of Asthma |
Acute Sepsis |
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Exacerbation of COPD |
Acute Chest Pain |
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Medication queries which need same day attention |
Acute Breathlessness |
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High Blood Pressure needing same day attention |
Acute Abdominal Pain with Vomiting |
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Urinary infection without systemic sepsis |
Suspected Spinal Cord Compression |
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Mild to Moderate mental health issues |
Suspected Stroke |
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Skin Rash |
Suspected Meningitis |
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Cellulitis’s |
Psychosis |
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Joint Pain which need same day attention |
Severe and Complex Mental Health Illness |
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Low level Mental Health Illness. Suicidal ideas but not plan |
Acute Suicidal Risk With Plans |
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Back Pain which need same day attention |
Suicidal Intentions |
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Neck Pain which need same day attention |
Acutely unwell patients |
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Musculoskeletal Chest Pain |
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Any other condition where patient not acutely unwell but needing same day assessment |
Click here to view the referral process.
Where and when are the clinics being held?
This service is currently running Monday to Friday between 10am and 8pm. The location is Mead House, Mead House Lane, Hayes, UB4 8EW.
