Care Home Support Team Eligibility:

The service is open to all residents within a Hillingdon Care Home, Extra Care Housing, Mental Health and Learning Disability Homes.

Patients requiring acute visiting appointments will be picked up via the matron’s morning triage call and booked in directly. Practices can book appointments for their patients.

Spirometry Patient Journey:Spiro Patient Journey

What to expect:

  • Patients requiring medical support will be contacted by the matron. If a GP appointment is needed, it will then be booked in.
  • GP will then contact the patient and assess if they can be seen remotely or if they require a home visit.
  • Patient is seen by GP and treated, or referred onwards
  • If further treatment is required, the patient will be given back to their usual GP for follow up


What are the hours of operation? The CHST runs 9am – 5pm Monday to Friday. The service is closed on bank holidays and weekends, but patients can be booked into the Weekend Visiting service (hyperlink to page) as an alternative

How soon can I book an appointment for my patient? Appointments are made available for practices to book directly 9am every morning.

Will my patient always have a home visit? If a patient has been booked onto the service, the doctor will speak with the patient first to see if a home visit is required.

Can I use the service to book a routine review for my patient? The aim of the service is to reduce admissions to A&E, therefore only acute issues should be booked into the clinic. Patients who require routine follow up or management of chronic illness should be seen within in normal operating hours with their usual practice.

Care Home Support Team - Location

This service runs remotely.