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Vacancies
Receptionist - Townfield Doctors Surgery
Salary: Depends on experience
Contract Type: Permanent
Location: Hayes UB3 3DZ
Application Closing Date: 30 June 2024 12:00 am
Contract Type: Permanent
Location: Hayes UB3 3DZ
Application Closing Date: 30 June 2024 12:00 am
Description
| Images | |
| Organisation Name | Townfield Doctors Surgery |
| Organisation Address | Hayes UB3 3DZ |
| Job Role | Receptionist |
| How many people do you want to hire for this opening? | 1 |
| Days - Hours - Sessions | 25 hours |
| Salary (pro rata) | Depends on experience |
| Contract Type | Permanent |
| FTC Duration | |
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Organisation Description |
Townfield Doctors Surgery JOB DESCRIPTION Job Title: Receptionist Admin Base : Townfield Doctors Surgery,34Collage Way, Hayes, UB3 3DZ Reports to: Practice Manager HOURS: Part Time -25 HOURS Job summary: Please note that the work times are variable during weekdays, 5 days a week. You might be asked to cover staff absences and leave in addition. You will be expected to help cover sessions on a rota basis if the practice begins weekend surgery. Job responsibilities: Administration • To have a thorough knowledge of all practice procedures • To work in accordance of written protocols • Pulling/filing notes for surgeries and updating as necessary • Filing post in medical records • Photocopy and email as requested • To help with recall of patients for medical reviews • Processing clinical documents on Docman Reception • Receiving patients, consulting with members of practice team • Handing completed repeat prescriptions to patient and checking names and address. • Be able to cover all reception position as necessary Appointments • Process appointment requests for today/future appointments from patients by telephone and in person. • Deal with visits/requests Computer • Registrations of new patients – computer data entry and medical records • Process patients’ changes of address – computer data and medical records (have knowledge of practice area) • Process repeat prescription requests in accordance with practice guidelines • Use of the practice computerised clinical system (Emis Web) • Plus, any other duties required for the smooth running of the practice Telephone • Have working knowledge of telephone system, both during and after hours • Receive and make calls as required using a polite manner at all times. • Divert calls and take messages as appropriate • Ensure the system is operational at the beginning of each day Other Tasks • Clear rooms after surgeries – check stock and refill • Ensure building security – have thorough knowledge of doors/windows/alarm • Any other tasks allocated by managers Confidentiality: • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: • Using personal security systems within the workplace according to practice guidelines • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks • Making effective use of training to update knowledge and skills • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards • Actively reporting of health and safety hazards and infection hazards immediately when recognised • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role • Undertaking periodic infection control training (minimum annually) • Reporting potential risks identified • Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: • Work in a professional manner at all times and within any given scenarios • Alert other team members to issues of quality and risk • Assess own performance and take accountability for own actions, either directly or under supervision • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance • Work effectively with individuals in other agencies to meet patients’ needs • Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: • Communicate effectively with other team members • Communicate effectively with patients and carers • Recognize people’s needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: • Apply practice policies, standards and guidance • Discuss with other members of the team how the policies, standards and guidelines will affect own work • Participate in audit where appropriate We are a medium sized practice of 8000 patients committed to providing the best possible patient care. Our teams consist of 4 GP Partners,2,2nurses, 3 HCAs,2 Phlebotomists, 7 Receptionists and 6 admin staff. |
| Role Description | Townfield Doctors Surgery JOB DESCRIPTION Job Title: Receptionist Admin Base : Townfield Doctors Surgery,34Collage Way, Hayes, UB3 3DZ Reports to: Practice Manager HOURS: Part Time -25 HOURS Job summary: Please note that the work times are variable during weekdays, 5 days a week. You might be asked to cover staff absences and leave in addition. You will be expected to help cover sessions on a rota basis if the practice begins weekend surgery. Job responsibilities: Administration • To have a thorough knowledge of all practice procedures • To work in accordance of written protocols • Pulling/filing notes for surgeries and updating as necessary • Filing post in medical records • Photocopy and email as requested • To help with recall of patients for medical reviews • Processing clinical documents on Docman Reception • Receiving patients, consulting with members of practice team • Handing completed repeat prescriptions to patient and checking names and address. • Be able to cover all reception position as necessary Appointments • Process appointment requests for today/future appointments from patients by telephone and in person. • Deal with visits/requests Computer • Registrations of new patients – computer data entry and medical records • Process patients’ changes of address – computer data and medical records (have knowledge of practice area) • Process repeat prescription requests in accordance with practice guidelines • Use of the practice computerised clinical system (Emis Web) • Plus, any other duties required for the smooth running of the practice Telephone • Have working knowledge of telephone system, both during and after hours • Receive and make calls as required using a polite manner at all times. • Divert calls and take messages as appropriate • Ensure the system is operational at the beginning of each day Other Tasks • Clear rooms after surgeries – check stock and refill • Ensure building security – have thorough knowledge of doors/windows/alarm • Any other tasks allocated by managers Confidentiality: • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: • Using personal security systems within the workplace according to practice guidelines • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks • Making effective use of training to update knowledge and skills • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards • Actively reporting of health and safety hazards and infection hazards immediately when recognised • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role • Undertaking periodic infection control training (minimum annually) • Reporting potential risks identified • Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: • Work in a professional manner at all times and within any given scenarios • Alert other team members to issues of quality and risk • Assess own performance and take accountability for own actions, either directly or under supervision • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance • Work effectively with individuals in other agencies to meet patients’ needs • Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: • Communicate effectively with other team members • Communicate effectively with patients and carers • Recognize people’s needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: • Apply practice policies, standards and guidance • Discuss with other members of the team how the policies, standards and guidelines will affect own work • Participate in audit where appropriate JOB TITLE: RECEPTIONIST RECRUITING MANAGER: Practice Manager DATE: 06.04.2022 QUALIFICATIONS Essential Desirable • Good standard of general education • Appropriate qualification in medical reception e.g. AMSPAR and or NVQ in Customer Service EXPERIENCE Essential Desirable • Practical experience of working with others • Experience of using own initiative/multi-tasking • Experience of excellent customer service & liaison • Experience of working within a General Practice Reception environment SKILLS Essential Desirable • Excellent communication skills (Written and Oral) • IM&T skills (MSOffice)* • Time Management and the ability to work to deadlines • Negotiation and conflict management • Problem solving skills • Interpersonal skills • Customer Care skills BEHAVIOURS Essential Desirable • Planning and organising • Performing under pressure/ ability to remain calm, controlled and professional • Adaptability • Ability to make yourself compatible within the Team, and work effectively as a team member. • Self-motivated/resourceful/ability to take initiative • Flexibility/available to work flexible hours demanded by the job • Confidentiality, integrity and honesty KNOWLEDGE Essential Desirable • An understanding of a General Practice Reception environment |
| Person Specification | Desirable • Excellent communication skills (Written and Oral) • IM&T skills (MSOffice)* • Time Management and the ability to work to deadlines • Negotiation and conflict management • Problem solving skills • Interpersonal skills • Customer Care skills BEHAVIOURS Essential Desirable • Planning and organising • Performing under pressure/ ability to remain calm, controlled and professional • Adaptability • Ability to make yourself compatible within the Team, and work effectively as a team member. • Self-motivated/resourceful/ability to take initiative • Flexibility/available to work flexible hours demanded by the job |
| Supporting Documentation | |
| How to Apply |
email and telephone me on 07491291238 |
| Application Link | |
| Contact Name | Mrs Otilia Coelho |
| Contact Email | ocoelho@nhs.net |
| Contact Number | 07491291238 |
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